Ordering & Payment

1. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express). If you prefer to pay for your order via e-transfer, please contact us at admin@baccoimports.com.

2. Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of purchase. Please contact our customer service team at admin@baccoimports.com as soon as possible.

Shipping & Delivery

3. How long does shipping take?

Orders are delivered within 3-7 business days after purchase. Delivery times may vary based on courier availability and order volume.

4. Who handles the shipping of my order?

We partner with a licensed third-party Ontario courier that follows AGCO regulations and coordinates pickups with the LCBO consignment warehouse.

5. Do you deliver outside of Ontario?

Currently, we only deliver within Ontario in compliance with provincial liquor laws.

6. Do you deliver anywhere in Ontario?

We offer delivery to most of Ontario.

7. Do I need to be home to receive my order?

Yes. An adult (19+ years old) must be present to receive the delivery and provide valid government-issued ID.

8. What happens if I miss my delivery?

If no one is available, the courier will leave a notice with rescheduling or pickup instructions.

Returns & Issues

9. What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery at admin@baccoimports.com with photos of the damaged items, and we’ll assist in resolving the issue.

10. Can I return or exchange my wine?

Due to LCBO regulations, we cannot accept returns on alcohol unless the product is defective. If you have concerns, reach out to us for assistance.

General Questions

11. Are your wines available at LCBO stores?

No, all our wines can only be purchased through our online store or found at selected licensed establishments we work with in Ontario.

12. How can I contact customer support?

You can reach us via email at admin@baccoimports.com.